Worried this winter ?

Worried this winter ?

8th November 2023

Worried this winter?

If you are worried about energy bills and the cost of living this winter, the Citizens Advice network is here to help.

Increased living costs and months of unaffordable energy bills means many of us are worried about managing energy payments again this winter, despite the price cap falling. Whether it’s turning off the heating, turning to credit to cover essential livings costs, or cutting back on treats for the kids, people are making tough choices.

But the Citizens Advice network in Scotland is here for you with free, impartial and confidential advice.

Get help online

Access free support online from our public advice site, including information about grants and benefits to help you pay energy bills.

Feeling lost about money? Our Money Map tool directs you to online help finding ways to make the most of your money, decrease your bills and help meet the costs of daily living.

Find out if you’re missing out on making savings on your council tax bills. Our Council Tax tool tells you quickly if you’re entitled to a discount, reduction or exemption.

Specialist services

If you are thinking about claiming Universal Credit for the first time, we can help. Our Help to Claim advisers are available by webchat or telephone (0800 023 2581, Monday to Friday, 8am-6pm) and can guide you through the process, whether you're looking for answers to quick questions or step-by-step support to make your claim.

The Money Talk Team at your local Citizens Advice Bureau helps you maximise your income, look at options to reduce costs and offers specialist debt advice. To find out more, start a webchat here.

If you are elderly, have certain health conditions, are pregnant or have young children, you may be eligible for additional support from your supplier. Check if you are eligible for the Priority Services Register here.

You can also call Home Energy Scotland on 0808 808 2282 for help with your home energy this winter.